Return & Refund Policy

Return/Refund Policy for Roperro

Roperro accepts returns of unused merchandise within 7 days from the date of delivery. Please note that products purchased during a clearance sale are not eligible for return or exchange.

Returns must be sent back to our warehouse by the customer.

Conditions for Returns and Exchanges

  • Customers must contact us at
  • The item must be in original, unused condition with all tags and original packaging intact.
  • A copy of the original receipt must accompany the return/exchange.
  • Returns and exchanges are valid within 7 days from the date of purchase.

Damages and Manufacturing Defects

  • If the product received is damaged or has a manufacturing defect, please contact Customer Service at within 48 hours of delivery.
  • We offer a 30-day warranty against manufacturing defects.
  • Products must adhere to our strict quality standards. Any discrepancy from the order specifications needs to be reported within 48 hours of delivery.


  • Refunds are processed within 48 hours after the returned item has reached our warehouse and passed a quality check.
  • The refund initiation timeline may vary depending on the time taken by the courier to deliver the return to our warehouse.
  • Roperro will contact you once your return is processed.

Non-returnable Items

  • Sale items are non refundable and can not be exchanged
  • Customized articles are not eligible for return or exchange.
  • Products used for reasons beyond checking fit and comfort may be deemed ineligible for return.
  • Items with damaged or missing price tags, brand tags, original packaging, or accessories.
  • Products with mismatched serial numbers or barcodes according to our records.


  • We will exchange products that have any manufacturing defects. The exchange process is similar to returns and must be initiated within 7 days of purchase.
  • If exchanging for a product of different value, the price difference will be addressed accordingly.


  • Sale products are final and cannot be returned or exchanged.
  • Items that have been washed, worn, or altered are not eligible for return or exchange.

Contact Information
For any queries or concerns regarding returns, exchanges, or refunds, please reach out to us at